Why use omnichannel tools in the health sector?
The CIUSSS, CISS and CHUM are already using the text messaging platform. Whether it is to quickly reach staff members to communicate a shift change or a new directive concerning their duties, the FolioText distribution channel increases the efficiency of information transmission. This is a considerable gain in time and efficiency. It only takes a few minutes to communicate with all staff.
The cell phone is an accessory that goes everywhere with its owners, whatever their activity, 24 hours a day, 7 days a week. This means that on-call employees are more easily reachable at any time of the day to respond to the many emergencies that the profession demands.
Generally considered as non-intrusive, text messaging is ideal to inform without imposing. Employee will read the information at their own pace, when they choose, even if many studies show that a text message is read within 3 minutes of being received.
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Health centres need the right tools to keep up with the fast-paced demands of patient care.